This position requires a detail-oriented and tech-savvy Virtual Programs & Database Manager to oversee Dallas Black Dance Theatre virtual performance and education outreach programs, maintain cross-departmental support for our Tessitura database system, and provide in-person box office and ticketing support for performances. This position requires strong organizational skills, customer service experience, prospect research experience, and Tessitura database expertise.

Virtual Education Outreach:

• Develop and execute outreach strategies to educational organizations, schools, and community partners

• Identify and cultivate relationships with prospective partner organizations

• Conduct virtual presentations and meetings with educational stakeholders

• Maintain sales pipeline for virtual and educational programs and partnerships

• Coordinate group bookings and educational packages with schools and organizations

• Track outreach efforts and partnership development progress

Tessitura Database Management:

• Maintain and update patron and organizational data in Tessitura with accuracy and attention to detail

• Generate reports and analyze data trends to support marketing and development initiatives

• Ensure data integrity, security, and compliance with privacy regulations

• Create and maintain data entry protocols and quality control procedures

• Provide technical support and training to staff on Tessitura usage

Performance Support:

• Provide on-site assistance during performances for ticketing operations

• Manage will call operations and patron services at venue box office

• Support group sales check-in and coordination leading up to and during events

• Assist with last-minute ticketing issues and patron inquiries

• Proficiency in Tessitura database management system (required)

• Strong knowledge of Microsoft Office Suite, particularly Excel and PowerPoint

• Familiarity with virtual meeting platforms (Zoom, Teams)

• Experience with CRM systems and sales tracking tools

• Basic understanding of data analysis and reporting tools

• Strong proficiency in SQL coding language preferred

• Bachelor's degree in Education, Business Administration, Marketing, or related field

• 4+ years of experience with Tessitura database management

• 2+ years of experience in sales, outreach, or partnership development

• Strong project management and organizational skills

• Experience in fast-paced, team-oriented environments

• Excellent written and verbal communication abilities

• Experience working in remote environments with occasional in-person requirements

• Ability to work flexible hours including some evenings and weekends during performance season

Dallas Black Dance Theatre staff are working in administrative offices located at 2700 Ann Williams Way, Dallas, Texas 75201 in the Dallas Arts District. Hours - Monday – Friday from 9:00 a.m. to 5:00 p.m. with occasional nights and weekends for performances and special events.

This role will require successful candidates to collaboratively work with the on-site administrative staff in a primarily remote capacity, with occasional in-person nights and weekends required for performances and special events.